Send fax ERRORS: COMREC invalid response received to PPS - No response to PPS repeated 3 times

Discussion:

Luigi Carrieri

2007-04-10 15:57:00 UTC

Configuration:
Linux RHEL ES 4.0 update 4 64bit (kernel 2.6.9-42.0.3)
GCC 3.4.6
libTiff 3.6.1 release 12
ghostscript 7.0.7 release 33
Hylafax 4.3.1 compiled from sources
Mainpine RockForce Octo+ (firmware version unknown)

Modems configuration (outbound only)

CountryCode: 39
AreaCode: XX
FAXNumber: XXXXXX0936
LongDistancePrefix: 0
InternationalPrefix: 00
DialStringRules: etc/dialrules
ServerTracing: 1
SessionTracing: 11
RecvFileMode: 0600
LogFileMode: 0600
DeviceMode: 0600
RingsBeforeAnswer: 0
ModemReadyState: R
SpeakerVolume: off
GettyArgs: "-h %l dx_%s"
LocalIdentifier: "My Company"
TagLineFont: etc/lutRS18.pcf
TagLineFormat: "Da %%l|%d/%m/%Y %H:%M:%S|Pag. %%P di %%T"
MaxRecvPages: 100

ModemType: Class1.0 # use this to supply a hint
ModemRate: 57600 # must be at least as fast
as the DCE-DCE communication
ModemFlowControl: rtscts # many firmwares have broken
software flow control
Class1EnableV34Cmd: AT+F34=14,1,2 # 33600-2400 primary, 2400-1200
control
Class1TMConnectDelay: 400 # counteract quick CONNECT response

I experienced the following errors while sending a fax:

1) COMREC invalid response received to PPS

Apr 06 10:32:22.79: [ 4757]: SESSION BEGIN 000001105 39XXXXXX7608
Apr 06 10:32:22.79: [ 4757]: HylaFAX (tm) Version 4.3.1
Apr 06 10:32:22.79: [ 4757]: SEND FAX: JOB 337 DEST XXXXXX7608 COMMID
000001105 DEVICE '/dev/ttyS3' FROM 'paolo.xxxx <***@xxxxxx.it>' USER
mail
Apr 06 10:32:22.79: [ 4757]: <-- [14:AT+FCLASS=1.0\r]
Apr 06 10:32:22.80: [ 4757]: --> [2:OK]
Apr 06 10:32:22.80: [ 4757]: <-- [14:AT+F34=14,1,2\r]
Apr 06 10:32:22.81: [ 4757]: --> [2:OK]
Apr 06 10:32:22.81: [ 4757]: DIAL XXXXXX7608
Apr 06 10:32:22.81: [ 4757]: <-- [15:ATDTXXXXXX7608\r]
Apr 06 10:32:38.98: [ 4757]: --> [9:+F34:12,1]
Apr 06 10:32:38.98: [ 4757]: V.8 handshaking succeeded, V.34-Fax (SuperG3)
capability enabled.
Apr 06 10:32:38.98: [ 4757]: Primary channel rate: 28800 bit/s, Control
channel rate: 1200 bit/s.
Apr 06 10:32:38.99: [ 4757]: --> [7:CONNECT]
Apr 06 10:32:38.99: [ 4757]: Control channel selected
Apr 06 10:32:39.27: [ 4757]: REMOTE NSF "00 00 25 00 00 00 92 10 6D 02 00 58
00 28 B8 A4 80 80 11"
Apr 06 10:32:39.27: [ 4757]: NSF remote fax equipment: Ricoh
Apr 06 10:32:39.43: [ 4757]: REMOTE NSF "00 00 25 01 38 30 36 37 39 38 38 36
36 30 20 53 47 41"
Apr 06 10:32:39.43: [ 4757]: NSF remote fax equipment: Ricoh
Apr 06 10:32:39.43: [ 4757]: NSF remote station ID: "AGS XXXXXX7608"
Apr 06 10:32:39.51: [ 4757]: REMOTE best rate 33600 bit/s
Apr 06 10:32:39.51: [ 4757]: REMOTE max A3 page width (303 mm)
Apr 06 10:32:39.51: [ 4757]: REMOTE max unlimited page length
Apr 06 10:32:39.51: [ 4757]: REMOTE best vres 200 x 200 dpi
Apr 06 10:32:39.51: [ 4757]: REMOTE format support: MH, MR, MMR
Apr 06 10:32:39.51: [ 4757]: REMOTE supports T.30 Annex A, 256-byte ECM
Apr 06 10:32:39.51: [ 4757]: REMOTE best 10 ms/scanline
Apr 06 10:32:39.51: [ 4757]: USE 28800 bit/s
Apr 06 10:32:39.51: [ 4757]: USE error correction mode
Apr 06 10:32:39.51: [ 4757]: SEND file "docq/doc370.ps;c1"
Apr 06 10:32:39.51: [ 4757]: USE A4 page width (215 mm)
Apr 06 10:32:39.51: [ 4757]: USE unlimited page length
Apr 06 10:32:39.51: [ 4757]: USE 7.7 line/mm
Apr 06 10:32:39.51: [ 4757]: USE 2-D MMR
Apr 06 10:32:39.51: [ 4757]: USE 0 ms/scanline
Apr 06 10:32:39.51: [ 4757]: <-- data [23]
Apr 06 10:32:39.51: [ 4757]: <-- data [2]
Apr 06 10:32:39.51: [ 4757]: <-- data [7]
Apr 06 10:32:39.51: [ 4757]: <-- data [2]
Apr 06 10:32:40.03: [ 4757]: SEND begin page
Apr 06 10:32:40.05: [ 4757]: SEND EOFB
Apr 06 10:32:40.05: [ 4757]: SEND send frame number 0
Apr 06 10:32:40.05: [ 4757]: SEND send frame number 1
----------------------- <CUT> -----------------------
Apr 06 10:32:40.05: [ 4757]: SEND send frame number 98
Apr 06 10:32:40.05: [ 4757]: <-- data [2]
Apr 06 10:32:41.97: [ 4757]: Primary channel selected
Apr 06 10:32:41.97: [ 4757]: <-- data [261]
Apr 06 10:32:41.97: [ 4757]: <-- data [2]
Apr 06 10:32:48.33: [ 4757]: <-- data [2]
Apr 06 10:32:48.33: [ 4757]: <-- data [260]
----------------------- <CUT> -----------------------
Apr 06 10:32:48.40: [ 4757]: <-- data [2]
Apr 06 10:32:48.40: [ 4757]: <-- data [260]
Apr 06 10:32:48.48: [ 4757]: <-- data [2]
Apr 06 10:32:48.48: [ 4757]: <-- data [3]
Apr 06 10:32:48.48: [ 4757]: <-- data [2]
Apr 06 10:32:48.48: [ 4757]: <-- data [3]
Apr 06 10:32:48.48: [ 4757]: <-- data [2]
Apr 06 10:32:48.48: [ 4757]: <-- data [3]
Apr 06 10:32:48.48: [ 4757]: <-- data [2]
Apr 06 10:32:48.48: [ 4757]: <-- data [2]
Apr 06 10:32:50.79: [ 4757]: Control channel selected
Apr 06 10:32:50.80: [ 4757]: <-- data [7]
Apr 06 10:32:50.80: [ 4757]: <-- data [2]
Apr 06 10:32:50.80: [ 4757]: SEND send PPS (partial page signal)
Apr 06 10:32:50.80: [ 4757]: SEND send MPS (more pages, same document)
Apr 06 10:32:51.37: [ 4757]: SEND recv DCN (disconnect)
Apr 06 10:32:51.37: [ 4757]: COMREC invalid response received to PPS.
Apr 06 10:32:51.37: [ 4757]: SEND end page
Apr 06 10:32:51.37: [ 4757]: <-- data [3]
Apr 06 10:32:51.37: [ 4757]: <-- data [2]
Apr 06 10:32:51.37: [ 4757]: SEND FAILED: JOB 337 DEST XXXXXX7608 ERR COMREC
invalid response received to PPS.; too many attempts to send
Apr 06 10:32:51.37: [ 4757]: <-- data [2]
Apr 06 10:32:52.39: [ 4757]: --> [2:]
Apr 06 10:32:52.39: [ 4757]: <-- [5:ATH0\r]
Apr 06 10:32:52.39: [ 4757]: --> [2:OK]
Apr 06 10:32:52.40: [ 4757]: SESSION END

2) No response to PPS repeated 3 times

Apr 06 10:30:35.02: [ 4488]: SESSION BEGIN 000001104 39XXXXXX7586
Apr 06 10:30:35.02: [ 4488]: HylaFAX (tm) Version 4.3.1
Apr 06 10:30:35.02: [ 4488]: SEND FAX: JOB 336 DEST XXXXXX7586 COMMID
000001104 DEVICE '/dev/ttyS3' FROM 'paolo.xxxxx <***@xxxxx.it>' USER
mail
Apr 06 10:30:35.02: [ 4488]: <-- [14:AT+FCLASS=1.0\r]
Apr 06 10:30:35.03: [ 4488]: --> [2:OK]
Apr 06 10:30:35.03: [ 4488]: <-- [14:AT+F34=14,1,2\r]
Apr 06 10:30:35.04: [ 4488]: --> [2:OK]
Apr 06 10:30:35.04: [ 4488]: DIAL XXXXXX7586
Apr 06 10:30:35.04: [ 4488]: <-- [15:ATDTXXXXXX7586\r]
Apr 06 10:30:54.68: [ 4488]: --> [7:CONNECT]
Apr 06 10:30:56.18: [ 4488]: --> [2:OK]
Apr 06 10:30:56.18: [ 4488]: REMOTE NSF "00 00 25 00 00 00 92 10 4D 02 00 58
00 2A B8 2C"
Apr 06 10:30:56.18: [ 4488]: NSF remote fax equipment: Ricoh
Apr 06 10:30:56.18: [ 4488]: <-- [9:AT+FRH=3\r]
Apr 06 10:30:56.20: [ 4488]: --> [7:CONNECT]
Apr 06 10:30:56.83: [ 4488]: --> [2:OK]
Apr 06 10:30:56.83: [ 4488]: REMOTE NSF "00 00 25 01 36 38 35 37 39 38 38 36
20 36 20 39 33 2B"
Apr 06 10:30:56.83: [ 4488]: NSF remote fax equipment: Ricoh
Apr 06 10:30:56.83: [ 4488]: NSF remote station ID: "+39 6 XXXX7586"
Apr 06 10:30:56.83: [ 4488]: <-- [9:AT+FRH=3\r]
Apr 06 10:30:56.85: [ 4488]: --> [7:CONNECT]
Apr 06 10:30:57.53: [ 4488]: --> [2:OK]
Apr 06 10:30:57.53: [ 4488]: REMOTE CSI "XXXXX7586"
Apr 06 10:30:57.53: [ 4488]: <-- [9:AT+FRH=3\r]
Apr 06 10:30:57.55: [ 4488]: --> [7:CONNECT]
Apr 06 10:30:57.85: [ 4488]: --> [2:OK]
Apr 06 10:30:57.85: [ 4488]: REMOTE best rate 14400 bit/s
Apr 06 10:30:57.85: [ 4488]: REMOTE max A3 page width (303 mm)
Apr 06 10:30:57.85: [ 4488]: REMOTE max unlimited page length
Apr 06 10:30:57.85: [ 4488]: REMOTE best vres 200 x 200 dpi
Apr 06 10:30:57.85: [ 4488]: REMOTE format support: MH, MR, MMR
Apr 06 10:30:57.85: [ 4488]: REMOTE supports T.30 Annex A, 256-byte ECM
Apr 06 10:30:57.85: [ 4488]: REMOTE best 10 ms, 5 ms/scanline
Apr 06 10:30:57.85: [ 4488]: USE 14400 bit/s
Apr 06 10:30:57.85: [ 4488]: USE error correction mode
Apr 06 10:30:57.85: [ 4488]: SEND file "docq/doc369.ps;c1"
Apr 06 10:30:57.85: [ 4488]: USE A4 page width (215 mm)
Apr 06 10:30:57.85: [ 4488]: USE unlimited page length
Apr 06 10:30:57.85: [ 4488]: USE 7.7 line/mm
Apr 06 10:30:57.85: [ 4488]: USE 2-D MMR
Apr 06 10:30:57.85: [ 4488]: USE 0 ms/scanline
Apr 06 10:30:57.85: [ 4488]: SEND training at v.17 14400 bit/s
Apr 06 10:30:57.85: [ 4488]: <-- [9:AT+FRS=7\r]
Apr 06 10:30:58.01: [ 4488]: --> [2:OK]
Apr 06 10:30:58.01: [ 4488]: <-- [9:AT+FTH=3\r]
Apr 06 10:30:58.88: [ 4488]: --> [7:CONNECT]
Apr 06 10:30:58.88: [ 4488]: <-- data [23]
Apr 06 10:30:58.88: [ 4488]: <-- data [2]
Apr 06 10:30:58.89: [ 4488]: --> [7:CONNECT]
Apr 06 10:30:58.89: [ 4488]: <-- data [7]
Apr 06 10:30:58.89: [ 4488]: <-- data [2]
Apr 06 10:31:00.00: [ 4488]: --> [2:OK]
Apr 06 10:31:00.00: [ 4488]: <-- [9:AT+FTS=7\r]
Apr 06 10:31:00.06: [ 4488]: --> [2:OK]
Apr 06 10:31:00.06: [ 4488]: <-- [11:AT+FTM=145\r]
Apr 06 10:31:00.08: [ 4488]: --> [7:CONNECT]
Apr 06 10:31:00.08: [ 4488]: DELAY 400 ms
Apr 06 10:31:00.48: [ 4488]: <-- data [1024]
Apr 06 10:31:00.56: [ 4488]: <-- data [1024]
Apr 06 10:31:00.64: [ 4488]: <-- data [652]
Apr 06 10:31:00.72: [ 4488]: <-- data [2]
Apr 06 10:31:03.21: [ 4488]: --> [2:OK]
Apr 06 10:31:03.21: [ 4488]: <-- [9:AT+FRH=3\r]
Apr 06 10:31:03.74: [ 4488]: --> [7:CONNECT]
Apr 06 10:31:04.80: [ 4488]: --> [2:OK]
Apr 06 10:31:04.80: [ 4488]: TRAINING succeeded
Apr 06 10:31:04.80: [ 4488]: SEND begin page
Apr 06 10:31:04.82: [ 4488]: SEND EOFB
Apr 06 10:31:04.82: [ 4488]: SEND send frame number 0
Apr 06 10:31:04.82: [ 4488]: SEND send frame number 1
----------------------- <CUT> -----------------------
Apr 06 10:31:04.82: [ 4488]: SEND send frame number 97
Apr 06 10:31:04.82: [ 4488]: SEND send frame number 98
Apr 06 10:31:04.82: [ 4488]: <-- [9:AT+FRS=7\r]
Apr 06 10:31:04.97: [ 4488]: --> [2:OK]
Apr 06 10:31:04.97: [ 4488]: <-- [11:AT+FTM=146\r]
Apr 06 10:31:04.99: [ 4488]: --> [7:CONNECT]
Apr 06 10:31:04.99: [ 4488]: DELAY 400 ms
Apr 06 10:31:05.39: [ 4488]: <-- data [1026]
Apr 06 10:31:05.47: [ 4488]: <-- data [1027]
Apr 06 10:31:05.55: [ 4488]: <-- data [1032]
Apr 06 10:31:05.63: [ 4488]: <-- data [1035]
----------------------- <CUT> -----------------------
Apr 06 10:31:16.53: [ 4488]: <-- data [1029]
Apr 06 10:31:17.09: [ 4488]: <-- data [1034]
Apr 06 10:31:17.73: [ 4488]: <-- data [1034]
Apr 06 10:31:18.29: [ 4488]: <-- data [634]
Apr 06 10:31:18.61: [ 4488]: <-- data [2]
Apr 06 10:31:20.56: [ 4488]: --> [2:OK]
Apr 06 10:31:20.56: [ 4488]: <-- [9:AT+FTS=7\r]
Apr 06 10:31:20.62: [ 4488]: --> [2:OK]
Apr 06 10:31:20.62: [ 4488]: <-- [9:AT+FTH=3\r]
Apr 06 10:31:21.48: [ 4488]: --> [7:CONNECT]
Apr 06 10:31:21.48: [ 4488]: <-- data [7]
Apr 06 10:31:21.48: [ 4488]: <-- data [2]
Apr 06 10:31:21.91: [ 4488]: --> [2:OK]
Apr 06 10:31:21.91: [ 4488]: SEND send PPS (partial page signal)
Apr 06 10:31:21.91: [ 4488]: SEND send MPS (more pages, same document)
Apr 06 10:31:21.91: [ 4488]: <-- [9:AT+FRH=3\r]
Apr 06 10:31:22.16: [ 4488]: --> [7:CONNECT]
Apr 06 10:31:23.22: [ 4488]: --> [2:OK]
Apr 06 10:31:23.22: [ 4488]: SEND recv MCF (message confirmation)
Apr 06 10:31:23.22: [ 4488]: <-- [9:AT+FRS=7\r]
Apr 06 10:31:23.39: [ 4488]: --> [2:OK]
Apr 06 10:31:23.39: [ 4488]: SEND end page
Apr 06 10:31:23.39: [ 4488]: SEND FAX (000001104): FROM ***@xxxx.it
TO XXXXXX7586 (page 13 of 22 sent in 0:26)
Apr 06 10:31:23.39: [ 4488]: SEND begin page
Apr 06 10:31:23.40: [ 4488]: SEND EOFB
Apr 06 10:31:23.40: [ 4488]: SEND send frame number 0
Apr 06 10:31:23.40: [ 4488]: SEND send frame number 1
----------------------- <CUT> -----------------------
Apr 06 10:31:23.41: [ 4488]: SEND send frame number 100
Apr 06 10:31:23.41: [ 4488]: SEND send frame number 101
Apr 06 10:31:23.41: [ 4488]: <-- [9:AT+FRS=7\r]
Apr 06 10:31:23.49: [ 4488]: --> [2:OK]
Apr 06 10:31:23.49: [ 4488]: <-- [11:AT+FTM=146\r]
Apr 06 10:31:23.51: [ 4488]: --> [7:CONNECT]
Apr 06 10:31:23.51: [ 4488]: DELAY 400 ms
Apr 06 10:31:23.91: [ 4488]: <-- data [1029]
Apr 06 10:31:23.99: [ 4488]: <-- data [1029]
Apr 06 10:31:24.07: [ 4488]: <-- data [1037]
Apr 06 10:31:24.15: [ 4488]: <-- data [1032]
----------------------- <CUT> -----------------------
Apr 06 10:31:36.24: [ 4488]: <-- data [1034]
Apr 06 10:31:36.80: [ 4488]: <-- data [1039]
Apr 06 10:31:37.36: [ 4488]: <-- data [464]
Apr 06 10:31:37.60: [ 4488]: <-- data [2]
Apr 06 10:31:39.55: [ 4488]: --> [2:OK]
Apr 06 10:31:39.55: [ 4488]: <-- [9:AT+FTS=7\r]
Apr 06 10:31:39.61: [ 4488]: --> [2:OK]
Apr 06 10:31:39.61: [ 4488]: <-- [9:AT+FTH=3\r]
Apr 06 10:31:40.48: [ 4488]: --> [7:CONNECT]
Apr 06 10:31:40.48: [ 4488]: <-- data [7]
Apr 06 10:31:40.48: [ 4488]: <-- data [2]
Apr 06 10:31:40.91: [ 4488]: --> [2:OK]
Apr 06 10:31:40.91: [ 4488]: SEND send PPS (partial page signal)
Apr 06 10:31:40.91: [ 4488]: SEND send MPS (more pages, same document)
Apr 06 10:31:40.91: [ 4488]: <-- [9:AT+FRH=3\r]
Apr 06 10:31:41.17: [ 4488]: --> [7:CONNECT]
Apr 06 10:31:42.23: [ 4488]: --> [2:OK]
Apr 06 10:31:42.23: [ 4488]: SEND recv MCF (message confirmation)
Apr 06 10:31:42.23: [ 4488]: <-- [9:AT+FRS=7\r]
Apr 06 10:31:42.43: [ 4488]: --> [2:OK]
Apr 06 10:31:42.43: [ 4488]: SEND end page
Apr 06 10:31:42.43: [ 4488]: SEND FAX (000001104): FROM ***@xxxx.it
TO XXXXXX7586 (page 14 of 22 sent in 0:19)
Apr 06 10:31:42.43: [ 4488]: SEND begin page
Apr 06 10:31:42.44: [ 4488]: SEND EOFB
Apr 06 10:31:42.44: [ 4488]: SEND send frame number 0
Apr 06 10:31:42.44: [ 4488]: SEND send frame number 1
----------------------- <CUT> -----------------------
Apr 06 10:31:42.45: [ 4488]: SEND send frame number 98
Apr 06 10:31:42.45: [ 4488]: SEND send frame number 99
Apr 06 10:31:42.45: [ 4488]: <-- [9:AT+FRS=7\r]
Apr 06 10:31:42.53: [ 4488]: --> [2:OK]
Apr 06 10:31:42.53: [ 4488]: <-- [11:AT+FTM=146\r]
Apr 06 10:31:42.55: [ 4488]: --> [7:CONNECT]
Apr 06 10:31:42.55: [ 4488]: DELAY 400 ms
Apr 06 10:31:42.95: [ 4488]: <-- data [1029]
Apr 06 10:31:43.03: [ 4488]: <-- data [1033]
Apr 06 10:31:43.11: [ 4488]: <-- data [1029]
Apr 06 10:31:43.19: [ 4488]: <-- data [1040]
----------------------- <CUT> -----------------------
Apr 06 10:31:54.73: [ 4488]: <-- data [1032]
Apr 06 10:31:55.29: [ 4488]: <-- data [1035]
Apr 06 10:31:55.85: [ 4488]: <-- data [919]
Apr 06 10:31:56.33: [ 4488]: <-- data [2]
Apr 06 10:31:58.28: [ 4488]: --> [2:OK]
Apr 06 10:31:58.28: [ 4488]: <-- [9:AT+FTS=7\r]
Apr 06 10:31:58.34: [ 4488]: --> [2:OK]
Apr 06 10:31:58.34: [ 4488]: <-- [9:AT+FTH=3\r]
Apr 06 10:31:59.20: [ 4488]: --> [7:CONNECT]
Apr 06 10:31:59.20: [ 4488]: <-- data [7]
Apr 06 10:31:59.20: [ 4488]: <-- data [2]
Apr 06 10:31:59.63: [ 4488]: --> [2:OK]
Apr 06 10:31:59.63: [ 4488]: SEND send PPS (partial page signal)
Apr 06 10:31:59.63: [ 4488]: SEND send MPS (more pages, same document)
Apr 06 10:31:59.63: [ 4488]: <-- [9:AT+FRH=3\r]
Apr 06 10:32:02.73: [ 4488]: --> [0:]
Apr 06 10:32:02.73: [ 4488]: MODEM <Empty line>
Apr 06 10:32:02.73: [ 4488]: <-- data [1]
Apr 06 10:32:02.74: [ 4488]: --> [2:]
Apr 06 10:32:02.74: [ 4488]: --> [2:OK]
Apr 06 10:32:02.74: [ 4488]: <-- [9:AT+FTH=3\r]
Apr 06 10:32:03.61: [ 4488]: --> [7:CONNECT]
Apr 06 10:32:03.61: [ 4488]: <-- data [7]
Apr 06 10:32:03.61: [ 4488]: <-- data [2]
Apr 06 10:32:04.04: [ 4488]: --> [2:OK]
Apr 06 10:32:04.04: [ 4488]: SEND send PPS (partial page signal)
Apr 06 10:32:04.04: [ 4488]: SEND send MPS (more pages, same document)
Apr 06 10:32:04.04: [ 4488]: <-- [9:AT+FRH=3\r]
Apr 06 10:32:07.14: [ 4488]: --> [0:]
Apr 06 10:32:07.14: [ 4488]: MODEM <Empty line>
Apr 06 10:32:07.14: [ 4488]: <-- data [1]
Apr 06 10:32:07.15: [ 4488]: --> [2:]
Apr 06 10:32:07.15: [ 4488]: --> [2:OK]
Apr 06 10:32:07.15: [ 4488]: <-- [9:AT+FTH=3\r]
Apr 06 10:32:08.02: [ 4488]: --> [7:CONNECT]
Apr 06 10:32:08.02: [ 4488]: <-- data [7]
Apr 06 10:32:08.02: [ 4488]: <-- data [2]
Apr 06 10:32:08.45: [ 4488]: --> [2:OK]
Apr 06 10:32:08.45: [ 4488]: SEND send PPS (partial page signal)
Apr 06 10:32:08.45: [ 4488]: SEND send MPS (more pages, same document)
Apr 06 10:32:08.45: [ 4488]: <-- [9:AT+FRH=3\r]
Apr 06 10:32:11.55: [ 4488]: --> [0:]
Apr 06 10:32:11.55: [ 4488]: MODEM <Empty line>
Apr 06 10:32:11.55: [ 4488]: <-- data [1]
Apr 06 10:32:11.56: [ 4488]: --> [2:]
Apr 06 10:32:11.56: [ 4488]: --> [2:OK]
Apr 06 10:32:11.56: [ 4488]: No response to PPS repeated 3 times.
Apr 06 10:32:11.56: [ 4488]: SEND end page
Apr 06 10:32:11.56: [ 4488]: <-- [9:AT+FTH=3\r]
Apr 06 10:32:12.43: [ 4488]: --> [7:CONNECT]
Apr 06 10:32:12.43: [ 4488]: <-- data [3]
Apr 06 10:32:12.43: [ 4488]: <-- data [2]
Apr 06 10:32:12.75: [ 4488]: --> [2:OK]
Apr 06 10:32:12.75: [ 4488]: SEND FAILED: JOB 336 DEST XXXXXX7586 ERR No
response to PPS repeated 3 times.; too many attempts to send
Apr 06 10:32:12.75: [ 4488]: <-- [5:ATH0\r]
Apr 06 10:32:12.91: [ 4488]: --> [2:OK]
Apr 06 10:32:12.91: [ 4488]: SESSION END

Errors always occur when sending faxes to these Ricoh fax equipments.
What can I do to correct these errors? Is there anything wrong in modems
configuration?

Thanks in advance for your help.
Luigi Carrieri

____________________ HylaFAX(tm) Users Mailing List _______________________
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Darren Nickerson

2007-04-10 17:35:21 UTC

Permalink

Post by Luigi Carrieri
Linux RHEL ES 4.0 update 4 64bit (kernel 2.6.9-42.0.3)
GCC 3.4.6
libTiff 3.6.1 release 12
ghostscript 7.0.7 release 33
Hylafax 4.3.1 compiled from sources
Mainpine RockForce Octo+ (firmware version unknown)

Thank you for the very detailed problem report, that's exactly the
information we needed! If you can, please upgrade to 4.3.3 and if you can
reproduce the problem, send new logs.

-Darren

____________________ HylaFAX(tm) Users Mailing List _______________________
To subscribe/unsubscribe, click http://lists.hylafax.org/cgi-bin/lsg2.cgi
On UNIX: mail -s unsubscribe hylafax-users-***@hylafax.org < /dev/null
*To learn about commercial HylaFAX(tm) support, mail ***@ifax.com.*

Lee Howard

2007-04-11 00:01:55 UTC

Permalink

Post by Luigi Carrieri
Apr 06 10:32:50.80: [ 4757]: SEND send PPS (partial page signal)
Apr 06 10:32:50.80: [ 4757]: SEND send MPS (more pages, same document)
Apr 06 10:32:51.37: [ 4757]: SEND recv DCN (disconnect)
Apr 06 10:32:11.56: [ 4488]: No response to PPS repeated 3 times.
Errors always occur when sending faxes to these Ricoh fax equipments.
What can I do to correct these errors? Is there anything wrong in modems
configuration?

As for the DCN after PPS-MPS (the first log). Does that happen *every*
time you send *any* fax to this destination? We've seen at least two
reports of this kind of thing going on, but we have not been able to
nail anything down because in the first case that I investigated the
problem suddenly disappeared on its own, and in the second case the
reporter never has followed up with test results.

If it is not completely reproducible 100% of the time then please
determine under what conditions it is at least reliably reproducible,
and report back. If you can get it 100% reproducible, then follow these
steps:

First, call the receiver up and have them reboot their fax machine.
Then retest. If it works then report back. If not, go to the next step.

Second, send them a test fax like this: echo " " | sendfax -n -F "" -t
1 -T 1 -d <fax_number> If it works then report back. If not then go
to the next step.

Third, send them a test fax like this: echo " " | sendfax -1 -n -F ""
-t 1 -T 1 -d <fax_number>

Fourth, in your modem config file put "ModemSoftRTFCC: no" and then send
them a test fax like in the third step.

Fifth, send them a test fax like this: echo " " | sendfax -n -F "" -E
-t 1 -T 1 -d <fax_number> Report back.

Hopefully that's enough testing for me to get an idea as far as what's
going on.

As for the "no response to PPS" error. Please call the receiver and
find out if they received any of the page at all. And if they did, then
please see if any of the page was missing. Please report back on that.
Also, following the steps above would be quite helpful for this case, too.

Thanks,

Lee.

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Luigi Carrieri

2007-04-12 16:39:06 UTC

Permalink

Thank you Lee for your help.
Note that actually hylafax is installed in a production
environment and it is used for daily fax communication to/from
our customers. For outbound faxes we use hylafax
as a mail-to-fax gateway service. Documents to fax out are
*ALWAYS* PDF files attached to mail.

So I *MUST* be careful that whatever test does not degrade the service.

Here is some more information:

1. In <hylafax-dir>/var/spool/etc/config.ttySx per-modem configuration file
I
put the following parameters
Class1ECMSupport: NO
ModemSoftRTFCC: NO

2. In <hylafax-dir>/var/spool/etc/config per-server configuration file I put
the following parameters:
JobReqBusy: 180
JobReqNoAnswer: 180
JobReqNoCarrier: 180
JobRetryBusy: 20
JobRetryNoAnswer: 20
JobRetryNoCarrier:10
RingTimeout: 15000

3. I sent the same document to both the faulty fax equipments (as in my last
mail):
- the first one (see success-7586.log file in attachment) received the fax
successfully;
- the second one (see fail-7608.log) never received the fax because of "busy
signal detected" error. But the receiving fax equipment was NOT busy!
Hylafax tried to dial many times and it was possible to hear the sound of
carrier for less than a second but then the initial handshake was suddenly
interrupted.
The I tried to send a fax to this machine from another desktop fax equipment
and
all went fine.

What do you think about this strange behavior?
Thank you again.
Luigi

-----Original Message-----
From: hylafax-users-***@hylafax.org
[mailto:hylafax-users-***@hylafax.org] On Behalf Of Lee Howard
Sent: mercoledì 11 aprile 2007 2.02
To: Luigi Carrieri
Cc: hylafax-***@hylafax.org
Subject: Re: [hylafax-users] Send fax ERRORS: COMREC invalid response
received to PPS - No response to PPS repeated 3 times

Lee Howard

2007-04-12 17:24:26 UTC

Permalink

Post by Luigi Carrieri
Thank you Lee for your help.
Note that actually hylafax is installed in a production
environment and it is used for daily fax communication to/from
our customers. For outbound faxes we use hylafax
as a mail-to-fax gateway service. Documents to fax out are
*ALWAYS* PDF files attached to mail.
So I *MUST* be careful that whatever test does not degrade the service.
1. In <hylafax-dir>/var/spool/etc/config.ttySx per-modem configuration file
I
put the following parameters
Class1ECMSupport: NO
ModemSoftRTFCC: NO
2. In <hylafax-dir>/var/spool/etc/config per-server configuration file I put
JobReqBusy: 180
JobReqNoAnswer: 180
JobReqNoCarrier: 180
JobRetryBusy: 20
JobRetryNoAnswer: 20
JobRetryNoCarrier:10
RingTimeout: 15000
3. I sent the same document to both the faulty fax equipments (as in my last
- the first one (see success-7586.log file in attachment) received the fax
successfully;
- the second one (see fail-7608.log) never received the fax because of "busy
signal detected" error. But the receiving fax equipment was NOT busy!
Hylafax tried to dial many times and it was possible to hear the sound of
carrier for less than a second but then the initial handshake was suddenly
interrupted.
The I tried to send a fax to this machine from another desktop fax equipment
and
all went fine.
What do you think about this strange behavior?

The BUSY response from the modem when there is not a busy signal is a
modem problem. Either contact the manufacturer for a fix or replace the
modem with a different one (preferrably with a different chipset).

As for the COMREC invalid response to PPS error that is no longer there
now that you've disabled ECM - well, unfortunately you didn't carefully
follow the tests that I specifically outlined to you... so your
reconfiguration (disabling of ECM) essentially sidestepped the problem
entirely, and it doesn't really help us come to a proper solution for it.

Furthermore, your disabling of ECM for production use is probably not
wise, in general.

Thanks,

Lee.

Post by Luigi Carrieri
-----Original Message-----
Sent: mercoledì 11 aprile 2007 2.02
To: Luigi Carrieri
Subject: Re: [hylafax-users] Send fax ERRORS: COMREC invalid response
received to PPS - No response to PPS repeated 3 times

As for the DCN after PPS-MPS (the first log). Does that happen *every*
time you send *any* fax to this destination? We've seen at least two
reports of this kind of thing going on, but we have not been able to
nail anything down because in the first case that I investigated the
problem suddenly disappeared on its own, and in the second case the
reporter never has followed up with test results.
If it is not completely reproducible 100% of the time then please
determine under what conditions it is at least reliably reproducible,
and report back. If you can get it 100% reproducible, then follow these
First, call the receiver up and have them reboot their fax machine.
Then retest. If it works then report back. If not, go to the next step.
Second, send them a test fax like this: echo " " | sendfax -n -F "" -t
1 -T 1 -d <fax_number> If it works then report back. If not then go
to the next step.
Third, send them a test fax like this: echo " " | sendfax -1 -n -F ""
-t 1 -T 1 -d <fax_number>
Fourth, in your modem config file put "ModemSoftRTFCC: no" and then send
them a test fax like in the third step.
Fifth, send them a test fax like this: echo " " | sendfax -n -F "" -E
-t 1 -T 1 -d <fax_number> Report back.
Hopefully that's enough testing for me to get an idea as far as what's
going on.
As for the "no response to PPS" error. Please call the receiver and
find out if they received any of the page at all. And if they did, then
please see if any of the page was missing. Please report back on that.
Also, following the steps above would be quite helpful for this case, too.
Thanks,
Lee.
____________________ HylaFAX(tm) Users Mailing List _______________________
To subscribe/unsubscribe, click http://lists.hylafax.org/cgi-bin/lsg2.cgi

____________________ HylaFAX(tm) Users Mailing List _______________________
To subscribe/unsubscribe, click http://lists.hylafax.org/cgi-bin/lsg2.cgi
On UNIX: mail -s unsubscribe hylafax-users-***@hylafax.org < /dev/null
*To learn about commercial HylaFAX(tm) support, mail ***@ifax.com.*